WS11: Introduction to Business Process Management and Business Process Simulation Modeling

Introduction

Business Process Management (BPM) is the discipline of overseeing how works are performed in an organisation to ensure the consistency of outcomes and explore improvement opportunities. The main benefit of applying BPM in an organisation is transparency which reveals how it operates and produces value for its customers. Internal and external integration, quality and efficiency in production, and agility and compliance capability for the organisation are consequent benefits of BPM.

BPM is a continuous process for an organisation that aims to continuously improve its performance and adapt to changes in the environment. The main phase in BPM is to identify the organisation’s processes, prioritise them, and start a cycle of understanding, analysing, redesign, implement, and monitoring each critical process.

Although the concept of the process is intuitively related to repetitive operations, it is also applied in project management since whatever is produced by humans is the result of a process. Thus, BPM concerns both operations managers and project managers. BPM also is of systemic interest since every organisation is a sociotechnical system in which the human factor creates uncertainties that result in emergent behaviours.

Modeling is one of the ways to solve problems that appear in the real world and it has always been an essential part of organizational design as well as of information systems development.

Simulation is a form of modeling that is used to dynamically analyze and evaluate the performance of systems as it changes over time to make future inferences.

Simulation Modeling enables decision makers to filter out the complexity of the real world, so that efforts can be directed toward the most important parts of the system that can be studied and of conducting numerical experiments, for better understanding of its behavior for a given set of conditions for better decision making.

This workshop aims to raise awareness of the participants in the values of BPM and make a tour of the phases of the BPM life cycle. Examples of dynamic models using AnyLogic multi-method modeling will demonstrate the advantages of Business Process Simulation Modeling.

Workshop presenters

Mr Panagiotis Papaioannou, Ph.D. Cand.
Systems Analyst
University of Piraeus, CSAP, HSSS
p.papaioannou@gmail.com

Panagiotis Papaioannou holds a Bachelorʼs Degree in Physics and a Master’s in Information Systems. He is also a Certified Systemic Analyst Professional (CSAP) specialized in Project Management. Since 2012 he is a PhD Candidate at the University of Piraeus, Department of Informatics. Panagiotis has a profound professional experience in the field of Software Engineering & Development. Since 1994, he serves as an Analyst Programmer and IT Liaison at EYDAP SA (Athens Water Supply and Sewerage Company), currently in the Education Department. He is an active member of the Hellenic Society for Systemic Studies (HSSS).

Mr Rallis Antoniadis, M.Sc., Ph.D. Cand.
Systems Analyst
University of Piraeus, CSAP, HSSS
arisantoniadis@gmail.com

Rallis Antoniadis holds a B.Sc. Degree in Mathematics – University of Athens, Greece, a M.Sc. Degree in Information and Systems Science and a M.Sc. Degree in Applied Mathematics – both from Carleton University, Ottawa, Canada. He is Certified Systemic e-Business Analyst Professional (CSEBAP). Rallis is a PhD Candidate at the University of Piraeus (Department of Informatics). Mr Antoniadis has 25 years of professional experience as Systems Analyst – Programmer in the banking industry, the eight of which as Dept. Manager (IT Applications). He is a Member of the Board of Directors of the Hellenic Society for Systemic Studies (HSSS) and Assistant Editor at the International Journal of Applied Systemic Studies (IJASS). His main scientific interests are: Systems Thinking, Systems Dynamics, Simulation Modeling, Information Systems, Business Analysis, Operations Research.